Last updated: 15-01-2024

1. Your Personal Data and How We Use It

At DreamSleepz, we value the privacy of our customers. We collect, use, and store your personal data to provide our services and offer you a personalized online experience. Your data is handled with the utmost care and in accordance with this privacy policy.

2. Collection of Your Personal Data

We collect different types of personal data depending on how you interact with our website:

• Visiting as a Guest:If you visit our website without creating an account, no personal data is collected. However, some features and services may be limited.
• Registering as a User:When you create an account, we ask for personal data such as your name, email address, and contact information to provide services like email updates and exclusive offers.
• Placing an Order:When you place an order, we collect additional information such as your shipping address, payment details, and purchase history to properly fulfill your order.
• Updating or Reviewing Data:You can update or review your personal data at any time via your account settings or by contacting our customer service at hello@dreamsleepz.com.

3. Use of Your Personal Data

We use your personal data for the following purposes:

• To Provide Our Services:This includes processing your orders, responding to inquiries, saving your cart, and performing necessary security checks.
• For Marketing Purposes:We may send you updates on our latest products, offers, and news via email or other communication channels. You can unsubscribe from these messages at any time.
• For Customer Service:To assist you with questions or complaints and to improve the user experience on our website.

4. Sharing Your Data

Your data is treated confidentially and is only shared with the following parties:

• Payment Providers and Financial Institutions:To process and verify payments (e.g. Klarna, PayPal, credit card companies).
• Shipping Partners:To ensure accurate and timely delivery of your orders.
• Authorities or Law Enforcement Agencies:If we are legally required to disclose data.
• External Service Providers:For example, IT service providers who help maintain our website and systems.

We never sell or rent your personal data to third parties.

5. Protecting Your Data

DreamSleepz takes all necessary technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and provide a personalized user experience. You can manage your cookie preferences through your browser settings.

7. Your Rights

You have the right to:

• Request information about the data we store;
• Request correction or deletion of your data;
• Object to the use of your data for marketing purposes;
• Withdraw your consent for data processing.

For any requests concerning your data, please contact us at hello@dreamsleepz.com.

8. Changes to This Privacy Policy

DreamSleepz reserves the right to change this privacy policy at any time. Changes will be published on our website and take effect immediately.

Contact

If you have questions or comments regarding this privacy policy, you can contact us:

Email: hello@dreamsleepz.com
Address: Carolushof 161, 5211XH ’s-Hertogenbosch, Netherlands (note: no return address)

By using our website, you agree to this privacy policy.